1

Social work skill efficacy

Personal skills

1. Talking
2. Listening
3. Active listening

2

Functional skills

1. Honesty
2. Professional knowledge
3. Life long learning
4. Critical thinking

3

1. Ethical decision making
2. Self-understanding
3. Acceptance of others
4. Self-control

4

Contextual skills

1. Empathy
2. Respect
3. Authenticity

5

Social work project functions

Functional process

Orientation on input-process-output

6

Generic social work skills

Professional integrity

1. Honesty
2. Professional knowledge
3. Lifelong learning
4. Self-understanding
5. Acceptance of others
6. Self-control

7

Ethical decision-making

1. Understanding the legal duties of professional helpers
2. Understanding the fundamental values and ethics of social work
3. Identifying ethical and legal implications
4. Ethical decision-making

8

Basic interpersonal skills

1. Talking: using speech, language, and body language skills
2. Listening: hearing, observing, encouraging, and remembering
3. Active listening: combining talking and listening to promote understanding

9

Social work functions

Preparing

1. Preparatory reviews
2. Preparatory exploration
3. Preparatory consultation
4. Preparatory arrangements

10

1. Preparatory empathy
2. Preparatory self-exploration
3. Centering
4. Preliminary planning and recording

11

Beginning

1. Introducing yourself
2. Seeking introductions
3. Describing initial purpose

12

1. Outlining client roles
2. Discussing policy and ethical factors
3. Seeking feedback

13

Exploring

1. Asking questions
2. Seeking clarification
3. Reflection content
4. Reflecting feelings

14

1. Reflecting feelings and meaning
2. Partializing
3. Going beyond what is said

15

Assessing

1. Organizing descriptive information
2. Formulating a tentative assessment

16

Contracting

1. Reflecting an issue
2. Identifying an issue
3. Clarifying issue for work
4. Establishing an action plan

17

1. Identifying action steps
2. Planning for evaluation
3. Summarizing the contract

18

Project implementation and evaluation

1. Researching action steps
2. Reviewing action steps
3. Evaluating
4. Focusing

19

1. Educating
2. Advising
3. Representing
4. Responding with immediacy

20

1. Reframing
2. Confronting
3. Pointing out endings
4. Progress recording

21

Closing

1. Reviewing the process
2. Final evaluation

22

1. Sharing endings feelings and saying goodbye
2. Recording the closing summary

23

Project work assessments

24

Learning skills assessment

25

Debriefing, experience sharing, learning assessments, changes sough for next cycle of the training, and certification